Shipping Policy

Last Updated: June 26, 2026

At Aloura Store, we are dedicated to delivering your order safely, promptly, and with the utmost care. Please review our Shipping Policy below to understand our processing times, delivery estimates, and shipping procedures. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an order confirmation email upon purchase and a separate shipping confirmation email with tracking details once your order has been dispatched.

Please ensure all shipping information is accurate at the time of checkout. Aloura Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Estimated Delivery Times

Delivery times are estimates only and begin from the date of shipment, not the date of order placement. Actual delivery may vary based on carrier workload, location, and unforeseen circumstances.

• United States: 5–10 business days
• Canada: 7–14 business days
• United Kingdom & Europe: 7–15 business days
• Australia & New Zealand: 10–20 business days
• International (Other Regions): 10–25 business days

Aloura Store is not liable for delays caused by customs clearance, carrier disruptions, weather events, or other circumstances beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method. Any applicable shipping charges will be clearly displayed before you complete your purchase. Aloura Store reserves the right to adjust shipping rates at any time without prior notice.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. Please allow up to 48 hours for tracking information to be updated by the carrier. If you have not received your tracking information within 5 business days of placing your order, please contact us at Aloura.store@outlook.com.

Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product or shipping prices. Aloura Store has no control over customs processes and cannot predict or be held liable for any additional charges incurred. We recommend contacting your local customs office for more information prior to placing an order.

Lost or Stolen Packages

Aloura Store is not responsible for packages that are lost, stolen, or marked as delivered but not received. Once a package has been confirmed as delivered by the carrier, the responsibility for the package transfers to the customer. If your tracking shows your order was delivered but you have not received it, we recommend checking with neighbors, building management, or your local post office before contacting us.

In the event of a confirmed lost shipment (as verified with the carrier), please contact us at Aloura.store@outlook.com and we will work with you to find a resolution.

Address Changes & Order Modifications

Once an order has been placed and is being processed, we are unable to guarantee changes to the shipping address or order details. If you need to make a modification, please contact us immediately at Aloura.store@outlook.com. We will make every effort to accommodate your request, but cannot guarantee changes once an order has entered the fulfillment process.

Contact Us

For any shipping-related questions or concerns, please reach out to our team:

Aloura Store
Email: Aloura.store@outlook.com

We strive to respond to all inquiries within 1–2 business days. Thank you for shopping with Aloura Store — we appreciate your trust and look forward to serving you.