Return & Refund Policy

Last Updated: June 26, 2026

At Aloura Store, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with complete confidence. Please read our Return & Refund Policy carefully before making a purchase.

30-Day Return Window

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your delivery date, we are unable to offer a refund or exchange. All return requests must be initiated within this period, no exceptions.

Eligibility Requirements

To be eligible for a return, all of the following conditions must be met:

• The item must be unused, unopened, and in its original condition
• The item must be in its original packaging with all tags attached
• Proof of purchase (order confirmation or receipt) must be provided
• The return must be initiated within 30 days of the delivery date

Items that do not meet these conditions will not be accepted and will be returned to the sender at their expense. Aloura Store reserves the right to refuse any return that does not comply with the above requirements.

Non-Returnable Items

The following items are non-returnable and non-refundable under any circumstances:

• Opened or used skincare, beauty, or personal care products
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Gift cards or store credits
• Items returned without prior authorization
• Items damaged due to misuse, negligence, or improper handling by the customer

How to Initiate a Return

To begin the return process, please contact our support team at Aloura.store@outlook.com with the following information:

• Your full name and order number
• The reason for the return
• Photos of the item (required for damaged or defective claims)

Once your return request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed return instructions. Returns sent without an RMA number will not be accepted.

Refund Processing

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and credited back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Aloura Store is not responsible for delays caused by financial institutions in posting the refund to your account.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by Aloura Store. Original shipping charges are non-refundable. If a refund is approved, the cost of original shipping will be deducted from your refund amount.

We recommend using a trackable shipping service for your return. Aloura Store is not liable for returns lost or damaged in transit.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at Aloura.store@outlook.com with photographic evidence. We will arrange for a replacement or full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item (subject to eligibility) and place a new order for the desired item.

Chargebacks & Disputes

We strongly encourage customers to contact us directly at Aloura.store@outlook.com before initiating any chargeback or payment dispute. Unauthorized chargebacks may result in the suspension of your account and future order privileges. We are committed to resolving all issues fairly and promptly.

Contact Us

If you have any questions about our Return & Refund Policy, please do not hesitate to reach out:

Aloura Store
Email: Aloura.store@outlook.com

We appreciate your trust in Aloura Store and are committed to providing you with an exceptional shopping experience.